Job Title:                            Programme Coordinator

Reports to:                        Programme Director

Terms:                                Fixed Term, 12 months, Full time, Unaccompanied, Fully office based

Location:                            Goma, DRC

Salary:                                Grade 4 (€45,457 - €50,509)  

Requirements:                 Frequent travel expected to project locations in North Kivu and Tanganyika

About Concern:               Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries.

Concern’s vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear and oppression.

Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.

Role Purpose:                   We are seeking a Programme Coordinator to manage, develop and report on Concern Worldwide’s multi-sectoral activities under the EAST Programme (EAST) in the provinces of North Kivu and Tanganyika. EAST is funded by the Foreign, Commonwealth and Development Office (FCDO) and managed by a consortium of five international and national NGOs. The programme is operational in four provinces in Eastern DRC (Ituri, North Kivu, South Kivu and Tanganyika) covering activities in Livelihoods, Health & Nutrition and Protection. The Consortium has a cross-cutting commitment to inclusive programming. The Concern Programme Coordinator will be expected to line manage Concern programme managers and liaise consistently and effectively with a broad spectrum of staff and partners to ensure the smooth implementation and active monitoring of all Concern’s EAST activities. The Programme Coordinator will also be expected to proactively engage in lesson learning, making recommendations for ways to maximise the impact of the EAST programme.

Responsibilities:

Programme Management

• Provide effective and efficient management of Concern Worldwide’s activities under the umbrella of the EAST Consortium in line with project documentation and donor rules
• Draft and submit project narrative and financial reports according to the agreed timeline, and oversee any necessary budget revisions
• Promote and ensure the participation and equitable access of participants and communities to EAST activities
• Participate in Concern-specific and joint assessments with partners and ensure recommendations are followed and monitored appropriately
• Assist in the development of broader Concern funding proposals which might enhance the impact of EAST activities in Tanganyika and North Kivu
• Effectively coordinate with, and support Concern’s sectoral teams and in country and head office-based technical advisors in monitoring and improving the implementation of EAST activities
• Where possible, ensure that adaptive programming is implemented through monitoring and listening and responding to needs that arise
• Uphold and promote Concern’s values, demonstrating leadership on workplace equality, diversity and inclusion, and role modelling a positive safeguarding ethos.
• Actively participate in emergency response as and when required.

Coordination and Leadership:

• Participate in and/or ensure effective Concern participation in all Consortium Working Groups and coordinate regularly with counterparts in EAST partner organisations
• Participate and represent Concern in interagency coordination with relevant actors at District level and participate in the provincial cluster meetings when appropriate
• Share information on Concern’s activities with coordination structures
• Support the development of strategies and plans that contribute to raising the profile of Concern in North Kivu and Tanganyika
• Prepare appropriate and material for regular programme updates and participate in donor calls and meetings as requested by the Head of Consortium and Concern DRC Country Director

Monitoring and Evaluation/Accountability:

• Work closely with field teams to develop clear monitoring frameworks for the programme in collaboration with the M&E Team and Programme Director
• Maintain an effective monitoring and planning system to ensure timely reporting, lesson learning, and adaptive programming
• Ensure effective implementation of the M&E plan, ensuring accurate information is collected, analysed and used through Results Based Management
• Identify, document, and support the dissemination of programme learnings and success stories
• With the support of the Programme Director, ensure the Core Humanitarian Standards (CHS) are understood by team members and appropriately incorporated into programme activities
• Participate in the implementation of the Complaints Response Mechanism (CRM) and ensure that programme information is clearly communicated to communities in a timely manner

Financial Management:

• Work closely with the Concern DRC finance team to produce timely and accurate budgets, forecasts and budget revisions for the Concern component of the EAST programme
• Manage and monitor the programme budget and ensure expenditure is in line within agreed projections
• Ensure that programme expenditure takes place in line with donor policies and procedures, and that resources used efficiently and effectively

Staff Management and Development:

• Manage the programme team, including technical livelihoods, nutrition and protection managers
• Participate in the recruitment of the programme team staff
• Establish clear performance objectives for each of the reporting staff and conduct formal Performance and Development Reviews (PDRs)
• Build the capacity of current team members on project management and relevant technical skills

Other:

• Ensure team members are aware of Concern’s policies and procedures, and with the support of others, carry out regular briefings on these policies, including the P4, security management, accountability, anti-fraud etc. Contribute to the implementation of these policies.
• Together with other project teams members, ensure inequality and risk and vulnerability are analysed, mitigated against and responded to during the overall planning, implementation and management of the programme
• Work in a collaborative and proactive manner with the Consortium Coordination Unit and other members of the consortium

Role Holder Requirements:

Essential

• At least 4 years of experience in implementing multi sectoral programmes in a complex emergency context, with proven experience in all cycles of the programme cycle
• Practical experience in managing projects in one of the technical areas – nutrition, protection or livelihoods
• Experience working on programmes funded by FCDO
• Excellent spoken and written French & English
• A proven record of effective team and people management
• Sensitivity to cultural differences, and the ability to work in a wide variety of cultural contexts.
• Excellent teamwork skills and the ability to build good relations both internally and externally.
• Experience of building capacity of internal and partner staff
• Experience in donor reports and communications
• Proven financial management skills
• Commitment to Concern’s ethos and values
• Sound IT skills, including Word and Excel
• Good team player, flexible and capable of working with a multinational country team,
  politically and culturally sensitive.
• Ability to cope with stress; work under pressure often to strict deadlines
• Facilitation and interpersonal skills
• Analytical and problem solving skills
• Ability to organize and prioritize workload

Desirable:

• Familiarity with logistics, HR, Finance, and administrative processes of Concern
• Understanding and experience of mainstreaming issues of gender equity and inclusion into programme planning and implementation
• Proven influencing and negotiating skills with internal and external audiences

Competencies:                

Candidates are expected to demonstrate abilities in the following priority competency:

- Planning and decision-making

- Individual leadership

- Communication and working with others

- Delivering results

To apply:  CVs should be submitted through our website at https://jobs.concern.net by the closing date. 

Due to the urgency of this position, applications will be shortlisted on a regular basis, and we may offer posts before the closing date.  

If you have any concerns about our recruitment process and need particular assistance - for example if you have a visual impairment or are neurodivergent - please let us know and we will do our best to accommodate you. 

We encourage all eligible candidates, irrespective of gender, ethnicity or origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.

If this role sounds right for you, please apply with your CV and cover letter. We will respond to every applicant. Please be aware we may offer positions before the closing date.

If you have any concerns about our recruitment process and need particular assistance - for example if you have a disability e.g. a hearing impairment - please let us know and we will do our best to respond to your needs.  

Important information:

Concern has an organisational Code of Conduct with three Associated Policies: The Programme Participant Protection Policy, the Child Safeguarding Policy, and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisations, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in their work, in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with adults and children are recruited by us for such roles. Consequently, working or volunteering with Concern may be subject to a range of vetting checks, including criminal background checking.

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.