Job Title:                              Monitoring, Evaluation, Accountability and Learning (MEAL) Manager

Reports to:                         Programmes Quality and Developpement Coordinator, in collaboration with the Programme Director

Terms:                                  12 months Fixed Term, Full time, Unaccompanied, Fully office based

Location:                             N’Djaména, Chad

Salary:                                  €41,108 - €45,676

Requirements:                  N’Djaména (40%), with frequent travels to Sila Province (25%), to Lake Province (15%), to Ouaddaï and Wadi Fira Provinces (20%). Youwill line manage the Goz Beida, Bagasola and Abeche Assistants responsible for M&E and Assistants responsible for accountability. You shall work closely with the Programme Director, all Programme Managers, the Area Coordinators in the Lake Province, Sila Province and Ouaddai & Wadi Fira Province.

About Concern:                Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries.

Concern’s vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear and oppression.

Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.

Role Purpose:                    You will ensure high quality programme planning, monitoring, evaluation and learning across the Chad country programme by establishing relevant M&E systems to keep track and report on programme progress and provide training and capacity building to programme staff at all levels. You will also provide high quality technical support during project design and implementation. You will be the focal person for all accountability issues, both internally and as part of our programme activities and you will ensure that the cross-cutting themes of gender and accountability are mainstreamed across the different programmes. You will be responsible for managing budgets related to M&E systems and activities (baseline, endline, research, surveys etc.).

Responsibilities:

Monitoring, Evaluation and Learning:

• Design, implement and oversee a strong M&E system that provides appropriate measures of programme progress against agreed objectives.
• Oversee the design and lead on the implementation of baseline, midline, endline and all surveys for Concern’s programmes (development and emergency) in Chad.
• Organise regular project reviews with the project team providing feedback and orientation on results.
• Establish, ensure and monitor beneficiary tracking systems and database management.
• Ensure database monitoring and management
• Support the implementation of technical surveys working with the relevant programme teams to ensure that data collection techniques are robust and rigorous, that staff and agents involved have a good understanding of their roles, and that the data collection and analysis is timely and meaningful.
• Support and provide guidance on the use of DDG (Digital Data Gathering) devices for all data collection activities.
• Develop a knowledge management system to capture lessons learned and disseminate these within Concern Chad and more widely as appropriate in collaboration with the Advocacy and Communication Officer.
• Ensure all aspects of the programme activities adhere to programme quality standards and policies (PM&E, accountability and mainstreaming of gender and protection) in a coherent and integrated manner.
• Take the lead on internal evaluations and be the focal point for external evaluations.
• Prepare for and oversee any research activity conducted by the country programme, both directly and through consultants and ensure research outcomes are clearly documented.
• Ensure dissemination of learning from technical advisor/consultant visits.
• Support programme teams in preparing and conducting needs assessments and contextual analysis as required. Undertake qualitative research to complement quantitative data
• Promote Result-Based Management culture throughout the programme research

Programme Quality:

• Support the Programmes Director, program quality and development coordinator and the programme team in developing robust logframes with SMART indicators, in line with Concern’s Programme Quality Guide.
• Support adherence to the Concern Programme Cycle Management Systems (PCMS) approach in all programme development processes as relevant to each sector.
• Monitor programme activities to ensure they are carried out in line with the organization’s internal systems and procedures and that Core Humanitarian Standard’s (CHS) commitments on accountability are met.
• In collaboration with the PD and PQDC, oversee the implementation of robust Complaint Response Mechanisms (CRM) across the country and ensure that any feedback or complaints from stakeholders are handled in an appropriate and systematic way.

Accountability:

• Contribute to the training and monitoring of CHS commitment in close collaboration with PD, PQDC, AC, EC and the HR & Admin Manager
• Initiate and support sensitization and training of all stakeholders to promote an effective CRM across the country programme
• Produce a monthly report on CRM
• Coordinate with other Humanitarian Actors in joint efforts to promote accountability within the sector and keep abreast of discussions/initiatives of the Protection Cluster

• Ensure that Concern mainstreaming polices are understood by all staff and are implemented at all levels, both in the programmes and internally, particularly relating to gender equality and protection.

Human Resource Management:

• Ensure job purposes and objectives of M&E staff are clearly defined and understood.
• Assist with the recruitment, induction and performance development reviews of M&E staff.

• Manage and technically supervise the M&E staff in Goz Beida, Abeché and Bagasola and train support programme staff in strengthening M&E activities as required.

Financial Management

• Liaise with Programme Managers in the preparation of donor budgets to ensure that all M&E and programme quality initiatives are accurately costed and included in budgets.

• Responsible for the management of the M&E, Programme Quality and cross cutting activities budget
• Support the completion of budgets reporting mechanisms.

Other:

• Actively participate in collective exercises such as preparation of updates for Effective Emergency Response (PEER) planning, Security Management Planning (SMP) and other Concern initiatives.
• Undertake other related duties as may reasonably be assigned by the Country Director or the line manager.

For managers:

• All managers are responsible for upholding and promoting Concern’s values, demonstrating leadership on workplace equality, diversity and inclusion, and role modelling a positive safeguarding ethos.
• All managers are required to actively participate in any emergency response as and when required.

Role Holder Requirements:

Essential:

• Relevant graduate degree (economics, development or equivalent).
• A minimum of two years of relevant field-based experience in the development/ humanitarian sector.
• Experience of setting up and implementing multi-sectorial PM&E systems.
• Demonstrated experience in all stages of the PCMS (Programme Cycle Management Systems): assessments, programme development, including the logical framework approach.
• Strong writing skills, including donor reports.
• Experience in staff capacity development and management.
• Ability to work independently and under own initiative.

• Experience of working in an insecure environment.
• Strong French and English language ability.
• Flexibility and the ability to work with a multi-cultural team.
• Demonstrable interpersonal and communication skills.
• Good organisation, planning and management skills.
• Ability to work under pressure, often to strict deadlines.
• Excellent computer skills, including Microsoft Word, PowerPoint and Excel, plus SPSS and use of GIS.

Desirable:

• Post graduate degree in relevant discipline
• Practical experience of ensuring gender sensitive monitoring.
• Experience in preparing budgets and reports for international donors.
• Cross cultural awareness and sensitivity.
• Experience in CHS and particularly set up of CRM

We encourage all eligible candidates, irrespective of gender, ethnicity or origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality. 

If this role sounds right for you, please apply with your CV and cover letter. We will respond to every applicant. Please be aware we may offer positions before the closing date.

If you have any concerns about our recruitment process and need particular assistance - for example if you have a disability e.g. a hearing impairment - please let us know and we will do our best to respond to your needs.  

Important information:

Concern has an organisational Code of Conduct with three Associated Policies: The Programme Participant Protection Policy, the Child Safeguarding Policy, and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisations, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in their work, in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with adults and children are recruited by us for such roles. Consequently, working or volunteering with Concern may be subject to a range of vetting checks, including criminal background checking. 

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.